Refund sequence number is zero in intimation order from last 2 yr and not received refund

Several taxpayers are experiencing an issue where their Income Tax intimation orders show a refund sequence number of zero for the past two years, preventing them from receiving their refunds. Despite validating accounts, checking for outstanding demands, and lodging numerous grievances, calls, and emails with the Income Tax Department and CPC, the problem remains unresolved. Taxpayers are seeking guidance on how to effectively address this persistent issue and ensure their refunds are processed.