Redemption process of Mutual Fund Units held in Demat form in DP.

• Verify Demat Status of Taurus MF Units
  • Check your NSDL statement or BOISL account to confirm Taurus MF units are indeed in demat form.
  • If they’re in physical/SoA form, you’ll need to submit a Conversion Request Form (CRF) to BOISL.
  1. Request Written Clarification from BOISL
  • Ask BOISL to provide a written explanation of why Taurus MF redemption is “not within their scope.”
  • Mention that they processed SBI and HDFC MF redemptions without issue.
  2. Escalate to NSDL with Specifics
  • Since you’ve already raised a ticket, follow up with:
  • Your Demat account number
  • ISIN of Taurus MF units
  • Copy of redemption request
  • BOISL’s response
  3. Contact Taurus Mutual Fund Directly
  • Though AMCs don’t handle demat redemptions, Taurus MF may clarify if there’s a known issue with BOISL or NSDL.
  • You can reach them via Taurus MF contact page.
  4. File SEBI SCORES Complaint if Needed
  • If BOISL and NSDL don’t resolve it, escalate via SEBI SCORES.
  • Choose “Depository Participant” as the complaint category.

Respected sir,

Thanks for yourprompt nd detailed reply. I had almost followed all the steps given by you, except raise a ticket at SWBI. But surprisingly, yesterday, got an Email message from CAMS, that the redemption has been successful and money will be credited to my account shortly.

I thank you from my heart for being there for me, to help with a thorough answer.

Best regards and Happy Diwali!

Sunil S. Joshi.

Happy to learn that your problem got resolved...

Good Luck....

& Happy Diwali....