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Problem in ca inter registration

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Palak Saini

1 Points Posted on 12 February 2022

while making payment it is showing application form is not submitting in ca inter

What should i do

Replies (1)

Aashok Kumar Sharma

Finance/Compliance Consultant

69136 Points Posted on 01 July 2026

This usually happens due to a session timeout, document upload size issue, or a browser glitch on the SSP portal, not an actual payment failure. Steps to try:

1. Clear browser cache/cookies or try in Incognito mode, preferably on Chrome.
2. Re-check that all uploaded documents (photo, signature, 10th/12th marksheets) are within the prescribed size and format (usually JPEG, under 100KB).
3. Avoid using mobile browser for form submission, use a laptop/desktop.
4. If payment was deducted but form shows unsubmitted, check 'Payment History' in your SSP login before retrying, don't pay twice.
5. If the issue persists, raise a ticket on the ICAI Self Service Portal (SSP) grievance section, or call ICAI's helpline
6. Keep screenshots of the error and payment confirmation as proof while raising the ticket.