LIVE GST Certification Course by CA Arun Chhajer begins 27th April. Register Now!!

Non Generation of OTP.

Karun Menon (602 Points)

16 July 2021

while updating primary email id and mobile number, OTP is not generated. Tried Call centre but line gets disconneted.

Reply
Follow
Share

6 Replies

CA. Sourav Sarkar (Chartered Accountant ) (24578 Points)
Replied 16 July 2021

Try again later

Karun Menon (602 Points)
Replied 16 July 2021

Is this a common problem . I have been trying since few days.

PAVAN KUMAR PONUGOTI (12 Points)
Replied 16 July 2021

Let me know what otp it is

Karun Menon (602 Points)
Replied 16 July 2021

Tried to update primary details on the portal, when receive OTP on mobile, you don't receive in your email id and vice versa.

Karun Menon (602 Points)
Replied 16 July 2021

You need to fill two six digit OTP for updating primary details, in this case you receive only one. If you receive OTP in your mobile, email OTP will not be generated. If you receive OTP in your email id, mobile OTP will not be generated. In short you cannot update primary details