Mistake in Return for the period April 2018

Sir,

I have committed mistake while filing return of April 2018. While preparing the return in my software I have taken correct figures. I have Json file for that period and it shows correct figures of ITC claimed. However while uploading the return the portal is showing that ITC claimed in return as zero. Now this error has not been corrected till date. How can I claim the ITC of April 2018 in FY 2020-21. I have replied to helpdesk but they are saying that no such record exists in their database. 

Request to provide solution to the above issue. The only evidence available with me is the json file prepared from my software. It is a genuine mistake. 

Kindly help

Replies (2)
Quick Summary
A user mistakenly filed their April 2018 return with zero ITC claimed on the portal, despite having correct figures in their software's JSON file. The helpdesk claims no record exists, and the time limit for claiming ITC has passed. The user is seeking a solution to claim the missed ITC, with only their software's JSON file as evidence.

1. You can not take ITC of same, now as time limit to take ITC is already passed / expired.
2. You can not use your json file as evidence, as it's modifiable.
3. Download json from portal, see what they Showing? ..You have a PDF of GSTR 3B downloaded after filing at that time..if yes, than check that..
Kindly contact your jurisdiction with all your facts & related documents.

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