Leave Encashment Exemption for BSNL Emloyee

My sister is BSNL Employee at the time of VRS
I Filed her return for FY 18-19
At time of filing return she is pentioner so in portal I select pentioner from available option she rec'd leave encashment of rs.680000/- I show this amt in TI & also stated this amt in exempted income
CPC make order u/s 139(1) & given refund of rs.2960/-
Than after I rec'd Reaction order dt.17/11/2021 & raised demand of rs.85030/- along with interest & penalty I represented stating the as she was originally Central Government employee full LE amt rec'd is exemted CPC has not considered my representation & again issue order u/s 154 rasing same demand . Again I represented along with LE amt Exemption Certificate of officer responsible for TDS .But CPC again send order in Feb-2022 I am not able to file Ratification as portal not allowed it what is the solution Pl guide me
Replies (2)
Quick Summary
A BSNL employee who took Voluntary Retirement Scheme (VRS) in FY 18-19 received Rs. 6,80,000 in leave encashment. While filing taxes, she was correctly identified as a pensioner, and the amount was declared as exempted income. However, the Central Processing Centre (CPC) later raised a demand for Rs. 85,030, including interest and penalty, disputing the exemption. Despite representations and providing an exemption certificate, the CPC has not resolved the issue, and the portal does not allow further rectification. The user is seeking guidance on how to proceed.

If you cannot file the rectification, then create a grievance. 

Further, if the problem persists, meet with a jurisdictional AO for guidance. 

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