ITR filed u/s 119(2)b is not processed by ITO. what to do??

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student
621 Points Posted on 27 November 2020
we have filed itr of A.Y. 2011-12 u/s 119(2)b in the month of February 2017. but they have not processed it till now and refund is not received.

(Almost 4 years we are waiting and reminding them)



Now they are saying that refund is not processing as oir system is not permiting. system showing last date to proceed it was it 31.03.2018.

its department fault that they didn't done their job on time.

No my question is that . what is the to got refund . where we file a grievance for it. if yes then to whom it will be files ( i mean cit or elsewhere)


please guide me
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On 27 November 2020 at 20:24 Report
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Quick Summary
An individual filed their Income Tax Return (ITR) for AY 2011-12 under Section 119(2)(b) in February 2017, but it remains unprocessed after four years, with the refund not received. The tax department claims their system prevents processing as the deadline was 31.03.2018, attributing the delay to departmental fault. The user is seeking guidance on how to pursue the refund, including where to file a grievance. The department's response indicates that processing is not possible after 31.03.2020 due to system limitations, despite the condonation order being granted.

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205 Points Posted on 27 November 2020
Whether u have got condonation of delay order from CIT or not
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On 27 November 2020 at 21:06
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student
621 Points Posted on 29 November 2020
Yes
order got dated 16 feb 2017
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On 29 November 2020 at 01:29
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205 Points Posted on 04 December 2020
You can file grievance (e-nivaran ) through e filing portal.
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On 04 December 2020 at 09:53
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student
621 Points Posted on 04 December 2020
Filed
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On 04 December 2020 at 10:34
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205 Points Posted on 04 December 2020
No response from it dept, then u can cp
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On 04 December 2020 at 10:42
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student
621 Points Posted on 18 December 2020
In this case, the assessee filed application u/s 119(2)(b) for condonation of delay in filing of ITRs and claiming refunds for the A.ys. 2010-11 to 2013-14 in o/o the PCIT-2, Jaipur on 11.11.2016. The worthy PCIT2, passed order u/s 119(2)(b) on 15.02.2017, allowing filing of ITRs for respective A.Ys. Jurisdiction over the case was lying with ITO, Ward-5(3), Jaipur that time. Processing of refund did not processed by the then A.O. due to some any reason. Now ITO, Ward-5(3), Jaipur has been merged with this ward, i.e. ITO, Ward-5(1), Jaipur (Merged on 04.09.2020). Thereafter, this matter come to knowledge of undersign. The assessee further filed an application for Processing of refund. On going through AST module, is found that the said processing cannot be done after 31.03.2020. In this connection, complains have lodged on ITBA helpdesk several times. But no proper solution has been provided by helpdek. Due to this ward is not able to process the ITRs for the years under consideration. It is therefore, the e-Nivaran may kindly be treated as disposed off by this office.



above is the response from dept.

now to whom we approach for resolution.
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On 18 December 2020 at 19:40

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