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Ranjit Singh   28 July 2021

ITR Common Filing Utility Error: Please enter Residential/Office Phone Number.

Hello, I am facing this Error: Please enter Residential/Office Phone Number. when I  press the Proceed to Validation button. It is not a required field still it wont left me pass through this step. Do you guys also face this error or its me only?

FYI. It wont accept mobile number in that field & I don't have a Landline phone.


 6 Replies


Sourav (Student)     28 July 2021

Yes the portal is not working properly

Nidhi (Chief Accountant)     29 July 2021

I think it accept the mobile number.
Enter same mobile number as u have entered as mobile No 1
Ranjit Singh

Ranjit Singh   30 July 2021

Nidhi, It does not accept mobile number.


Nidhi (Chief Accountant)     30 July 2021

Yes, it's not accepting
According to me, you can just put 00000000 in that.
Ranjit Singh

Ranjit Singh   30 July 2021

Thanks Nidhi for confirming, I will wait a few days for them to fix this , if not then will proceed with 0s

viral dedhia

viral dedhia (Working)     26 August 2021

You just remove the 91 from the residential phone number cell.

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