Automation Expert
4436 Points
Posted on 13 November 2026
The Excel utility’s “OK” checks validate its own entries; they do not guarantee the portal will accept the generated JSON. First confirm that the utility and JSON are for the same assessment year and that both are the latest versions. Then download a fresh utility, re-import or re-enter the data, generate a new JSON, and try uploading it in a supported browser after signing out and back in. Avoid editing the JSON manually.
If it still fails, note the exact utility version, assessment year, time of attempt and a screenshot of the error, then raise an e-filing portal grievance with the JSON and validation details through the portal’s helpdesk/grievance facility. The generic “null” message does not identify which field or validation is failing; without the assessment year and utility version, a specific known defect cannot be confirmed.
This is a useful workflow to troubleshoot before completing an ITR filing and checking portal acceptance. Manual return preparation and repeated validation are difficult; automation can reduce repetitive work while keeping professional judgment in control. At Jir AI, our 2,000+ AI agents and 650+ integrations streamline GST, ITR, TDS, TCS and other compliance workflows, helping reduce manual workload by up to 70%. WhatsApp us to explore the workflow: https://wa.me/message/3HVOZ7HIY4ESC1