Intimation Order Not Available

A user is experiencing issues with a client's refund, where the status shows 'Submit Rectification Request' but the Intimation Order is unavailable online. Other users suggest checking email for the intimation if the return has been processed and ensuring the bank account is prevalidated for a swift refund. If the Intimation Order link is present but not functional, further investigation into the parcel status may be required to facilitate the refund.