Income Tax Refund A. Y 2020-21

This user filed their Income Tax Return (ITR) for AY 2020-21 in October 2020, and it was processed in March 2021, showing a refund of Rs. 6953. However, the refund has not been received to date. Despite validating their bank account and submitting grievances on the new portal, which shows 'ITR Processed Refund Due', there has been no response. Suggestions include filing grievances again on e-nivaran and emailing the signatory of the intimation order, with a copy to the assessing officer.