Income Tax Refund A. Y 2020-21

Dear experts, I fill itr A. Y 2020-21 on Oct 2020. ITR PROCESSES IN 26 MARCH 2021. INTIMATION ORDER SHOW REFUND RS. 6953/- SAME IN MY ITR. BUT REFUND NOT RECEIVED TILL NOW. TOLL FREE NUMBER NO RESPONSE. I SUBMIT GRIVENCE IN NEW PORTAL. BUT NO RESPONSE. BANK ACCOUNT ALLREADY VALIDATED IN PORTAL. IN PORTAL STATUS SHOW "ITR PROCESSED REFUND DUE". PLS SUGGEST.
Replies (3)
Quick Summary
This user filed their Income Tax Return (ITR) for AY 2020-21 in October 2020, and it was processed in March 2021, showing a refund of Rs. 6953. However, the refund has not been received to date. Despite validating their bank account and submitting grievances on the new portal, which shows 'ITR Processed Refund Due', there has been no response. Suggestions include filing grievances again on e-nivaran and emailing the signatory of the intimation order, with a copy to the assessing officer.

Again file grievance on e-nivaran
Yes, there is no other option other than to file grievances again
Send email to the person who signed it order digitally and mark copy to your assessing officer

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