Income tax refund

antonio (Student Others) (43 Points)

21 October 2018  

Dear  Sir,

I filed income tax return ofmy brother for AY 16-17 on line and till now its status on website says received but not processed. The due date of filling the return I thnik was August but it was filled in Oct 17. I had called up CPC number and agent told it will be processed in 2 months time. It is one year and nothing seems to happen. 

Please advice what to do.

I am attching screen shot with mail