implementation-of-epfigms-grievance-management-system-of-epf

corporate-law:-

implementation-of-epfigms-grievance-management-system-of-epfo.

A circular dated 5 May 2010 is issued by Employee Provident Fund Organization (Ministry of Labour & Employment, Govt of India) in relation to implementation to EPFiGMS. This circular is issued by the Central Provident Fund Commissioner to Additional / Regional Provident Fund Commissioners and related officers.

Objective :-To provide a single window platform that is able to record, acknowledge, track/ monitor grievance until its final redressal.

Merits

• Convenience   to  register the grievance or queries of subscribers I No spatial or temporal restriction involved.
• Access to the system from anywhere
• Paper Grievances can also  be addressed.
• Helpful to field officers in managing the grievance.
• Tracking the movement of Registered grievance, to any of the office to which it is related

Procedure

• Registration can be done directly by the subscriber online or
• Paper Grievance received locally in field office have to be mandatorily registered in the EPFiGMS or
• Grievance can also be registered through the facilitation centre or the PRO of each field office
• On registration of Grievance    a Unique Registration    Number      is generated.
• Ownership of grievance lies with the office which has generated the grievance.
• Timeframe of 30 days for each office for redressal of grievance of grievance.
• If grievance, not attended then escalated to next higher authority, and subordinate officer answerable for lapse.
• Maximum time frame to a field officer for redressal / reply of grievance is 30 days from receipt
• If grievance, not attended then escalated to next higher authority, and subordinate officer answerable for lapse
• System allows handling of griev­ance involving two or more office e.g. transfer of pension cases where one office can handle only partial redressal and remaining needs to be done by other office

Administration Aspects

• It may be ensured System is not bypassed in handling local grievances.
• Necessary Logistic support is provided in each office.
• Facilitation Center /PRO of each office is equipped with system for registration of grievance of visiting subscribers.
• For effective implementation, the operation is performed under the supervision  of officer in charge/ Nodal Grievance Officer.
• A detailed standard operating procedure is available for information and guidelines.

Monitoring of Grievance

Designated Nodal grievance officers are as follows

• ACC Zone–Nodal Grievance officer for entire zone
• RPFC-I (In charge of Region)-Nodal Grievance officer for entire region
• Officer-In-Charge SRO-Nodal Grievance Officer for entire SRO

SOURCE: https://www.rtiindia.org/forum/blogs/smbhappy/1312-epfigms-epf-i-grievience-mamagement-system.html