IGST Refund

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One of my clients have made an export with payment of IGST(in March, 2017). I have filed GSTR1 and GSTR3B as required. The GST Portal shows that the invoice has been transmitted to ICEGATE. But when contacted to ICEGATE, they say we haven't received any data for the said SB.
No one (GST portal and ICEGATE) is providing a proper answer as to what is to be done.
What do I do now?
Replies (1)
i paid my tds after due date but quarterly cd not submitted. after 1 year we fill quarterly rerurn . IT department send notice our school tan . tan is alloted to principals.who is responsible for this? we are employees in school.who is responsible for late fee? assessment year 2012_13 and 2013_14 plz tell me .

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