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GETTING ACCESS DENIED MESSAGE WHEN TRYING TO LOG INTO INCOME TAX PORTAL VIA NETBANKING

Others 332 views 1 replies

kumud Hasan

1 Points Joined October 2025

I am an NRI and have been filing ITR for past few years. This year too I was able to file ITR successfully. last week I got email regarding my refund which could not be processed ? due to account given being NRE?

I am trying to log into ITR portal to change receivable bank account to NRO but getting access denied message when I try to log in throau netbanking. My account is prevalidated. I do have the password too , but the site askes me to go through netbanking. and then cycle repeats.

I have emailed them at efilingwebmanager @ incometax.gov.in but got no response.

what to do next?

Replies (1)

Rama chary Rachakonda

Master in Accounts & high court Advocate

9434 Points Joined December 2011

You might need to update bank account details in the ITR portal to an NRO account. NRIs typically need an NRO account for tax refunds in India.

For the login issue: If you are getting an "access denied" message via netbanking on the ITR portal despite having a prevalidated account and the correct password, try clearing your browser cache or using a different browser. If the issue persists, you might want to contact the income tax helpline directly for more specific help since email is not worked.

You can also try reaching income tax department toll free number.