expert advise: MOBILE NUMBER PORTABILITY

Hi there.... Ineed legal advise....

.facts of the issue : on 4th march 2011 i applied for MNP( Mobile number portability). as per companies instruction i sent sms. i received a sms back stating "Hello! The number you are requesting for porting is allocated for our internal purposes. Hence please contact our customer care for further details".... then the same day i called to customer care.... they told me to wait for 24 hours & you will get UPC CODE( which is required compulsorily to go for other service provider).... till date i called 30 times(approx) to customer care & sent 40times the sms for porting as per companies instruction, everytime i end up with disappointment......

today ( 12.3.2011) i called once again to customert care, but they told to wait as usual..... according to intelligence opinion, some cellular companies doesnt want to lose their valuable customers ,thats why they dont give the said code..... accordingly, some cellular companies wants to build up reputation that so many customers has been port in to our company...... this is being funda behind not providing code to customers..... its my fundamental right under law to opt for the said service & even as per TRAI regulations.....

Help me experts what & how i should initiate legal action against such a cellular company.....

hi guys.... i got reply from appropriate source i.e, lawyersclubindia.com as it is matter of civil law..... actually to get UPC code for portability, we should follow following steps(just for needy persons who may NEED it in future):

1. TYPE <PORT XXXXXXXXXX> SEND IT TO 1900(1900 is used in karnataka, i dont know for other states, for that you may call customer care).

EG: PORT 9945199451 SEND IT TO 1900

2. immediately you should get upc code, else give complaint to customer care. wait for reasonable period until you get UPC CODE.(Reasonable period may be 7 to 10 days)

3. after reasonable period, complaint to NODAL OFFICE of comcerned cellular company as per TRAI requirement.

4. if within 10 days of complaint , no relief is granted then apply to APPELLATE authority OF concerned celluar company.

I applied to NODAL OFFICER of my cellular company through email & I got UPC code in just 24 hours.