Error in E-verification for Form 35(Appeal)

I am trying to file/submit form 35 (Appeal) for AY 2024-25. After furnishing all details, it fails at E-verification stage after I enter Aadhaar OTP or EVC. The error message I receive is "Error : Please enter valid values.".

First, I entered details from the matter prepared in a MS Word document, then suspecting a special character to the cause of problem, I also tried entering details from a plain text document. I have removed the characters ( ) / from facts, issue, ground section of form 35, but no luck. Grievanve raised on the portal remains in 'Submitted' status for the third day. 

I would sincerely appreciate any helpful clue to resolve this issue.

 

 


Attached File : 1656048 20250311155735 error snapshot.pdf downloaded: 85 times
Replies (3)
Quick Summary
A user encountered an 'Error: Please enter valid values' when trying to e-verify Form 35 (Appeal) for AY 2024-25, even after removing special characters. The issue was resolved by contacting the IT support desk. Through a Zoom session, the IT team identified that multiple spaces, tabs, and certain special characters were causing the problem. They advised against using multiple spaces and special characters other than commas, and made backend changes to fix the submission process.

The issue is resolved with the help IT support desk.

Hi Anil Kumar,

Could you please explain how IT support desk resolved the issue ?

We are also facing the same issue.

 

Regards,

Srinivas

 

I had to raise a grievance in the IT Portal. They assiagned a slot with IT support team. Over zoom session, the IT support team saw how each page of form 35 was behaving. Mostly, the problem was related to multiple spaces, tabs and other special characters. Don't use multiple spaces and any special character other than comma. Certain changes they did in the back end.

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