Converting Registered user to Business user: Mobile OTP not received

Hi all,

Need your urgent help, with the MCA v3 portal, which seems to be uncharted waters. Was getting the mandatory audit forms submitted, incl ADT1, by the CS.

However, as a pre-requisite, the registered user for either of the directors have to be updated to Business user, to file the forms. While doing the same it is asking for the roles for the conversion, where upon choosing "Director/Designated partner", it is asking for the DN. The problem starts here....upon entering the approved and "Active" DIN, of either of the partners, it is looking to send an OTP to boht the email address and mobile number for confirmation. While I am receiving the OTP via email, I am NOT RECEIVING the mobile OTP ever!! This problem is with me for the last 3 months now, and I am defaulting on all compiance issues due to this. 

Have confirmed the mobile number for both the directors were provided correctly. Also strangely, the same issue is happening for both the mobile numbers for both the irectors in the company.

Need suggestion how I can resolve this persistent issue please.

Replies (5)
Quick Summary
Users report issues converting an MCA V3 registered user to a business user because the mobile OTP is not received, despite email OTP working. The problem affects compliance filings, and multiple users confirm experiencing the same unresolved OTP issue.

Whatever procedure you hv stated it's bit cumbersome.

Thanks for your response.  Is there another process to create a Business User now, for my Pvt Ltd company?

Hi All,

In my case the client is not getting any OTP either on mobile or on email while changing profile from registered user to business user.

If anyone knows the solution please reply.

Thanks

Does anyone facing same issue?

 

Facing same issues of not getting OTP on the phone number from more than a month now. All the other forms were uploaded using this phone number but the commencement of business form is not getting uploaded because no OTP is being received on the same mobile number. Any solution to this? 

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