container Stuffing

sir we arrenge container stuffing on friday with intimation to excise dept, my export material was also ready, but on export date my container was not coming on office time he was coming 2 hrs late after ofiice time & also Excise person also came 2 hrs late but only late coming of container excise dept was not ready to stuff container, can they have right for that. & also he was not ready for saturday stuffing..

Sir plz give me sugeestion.