Certified copies query

Hi,

I had applied for certified copies for 6 papers for final may/June 2019 exam on 18th August.
it has been 48 days now and still haven't received them nor have I got any intimation from the institute
I have already sent 2 emails to @ final_examhelpline @ icai.in on this regard.

The status on the exam website says "application under process ".

Firstly, is anyone else facing this issue and secondly, is there anything else i can do.

thank you