can be cancel gst bill if customer denied for purchase of the product
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Quick Summary
If a customer denies a purchase, you can cancel the GST bill. This can be done by reporting the cancelled bill number in your GSTR-1 return under 'Documents issued details'. Alternatively, you can issue a credit note. However, if the invoice has already been filed in GSTR-1, cancellation is not possible, and a credit note is the only recourse.