RBI Proposes Changes to Rules Limiting Customer Liability in Digital Transactions

Last updated: 10 March 2026
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The Reserve Bank of India (RBI) has issued draft amendment directions to update the framework for limiting customer liability in unauthorised digital transactions. These proposed changes aim to expand the scope of existing rules, reduce complaint processing times for fraudulent transactions, and introduce a compensation mechanism for small-value fraudulent transactions. The draft is open for public comment until April 6, 2026, and is particularly relevant for banks and other regulated entities involved in digital banking.

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