How to say no in Sticky Situations

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Saying “NO” puts us in a very sticky situation, doesn’t it? But sometimes there is an imperatives or it is necessary to say “NO” to our colleagues, bosses, Clients, customers or even to our very good friends. Well, there is way to say “NO” and there is way you do it in way that is not offending the person that you say “NO”. #pdf
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