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RBI/2021-22/84 DCM (RMMT) No.S153/11.01.01/2021-22 August 10, 2021 The Chairman / Managing Director CEO All Banks Dear Sir / Madam, Monitoring of Availability of Cash in ATMs As you are aware, the Reserve Bank of India has a mandate to issue banknotes and the banks are fulfilling this mandate by dispensing banknotes to the public through their wide network of branches and ATMs. In this connection, a review of downtime of ATMs due to cash-outs was undertaken and it was observed
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FAQ :
The RBI has directed banks and White Label ATM Operators (WLAOs) to improve their monitoring systems to ensure ATMs are always replenished with cash, preventing cash-outs and public inconvenience.
The 'Scheme of Penalty for non-replenishment of ATMs' is effective from October 1, 2021.
A cash-out instance occurs when a customer is unable to withdraw cash from a particular ATM due to a lack of available cash.
An ATM experiencing a cash-out for more than ten hours in a month will attract a flat penalty of ₹10,000 per ATM. For White Label ATMs, the penalty is charged to the bank supplying the cash.
Penalties are administered by the RBI's Issue Departments. Banks/WLAOs can appeal a penalty decision to the Regional Director within one month, but only for genuine reasons beyond their control, such as lockdowns or strikes.
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Source : https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=12144&Mode=0