Publishing of Investor Charter and disclosure of Investor Complaints by Investment Advisers

Last updated: 17 December 2021

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The Securities and Exchange Board of India (SEBI) has introduced an Investor Charter for Investment Advisers to enhance investor awareness regarding services, rights, and grievance procedures. All registered Investment Advisers must prominently display this Charter on their websites or mobile applications, or send it via email if they lack these platforms. Additionally, they are required to disclose investor complaint status monthly on their platforms, with details due by the 7th of the following month, effective from January 1, 2022.

Securities and Exchange Board of India Circular SEBI/HO/IMD/IMD-II CIS/P/CIR/2021/0686 December 13, 2021 To, All Investment Advisers Dear Sir/Madam, Subject: Publishing Investor Charter and disclosure of Investor Complaints by Investment Advisers on their websites/mobile applications 1. In order to facilitate investor awareness about various activities which an investor deals with while availing the services provided by investment advisers, SEBI has developed an Investor C

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FAQ :

The Investor Charter is a document developed by SEBI to provide investors with clear information about the services offered by investment advisers, their rights, responsibilities, and the process for handling grievances.

Investment Advisers must prominently display the Investor Charter on their websites and mobile applications. If they do not have these platforms, they must send the Charter to investors via their registered email address.

Investment Advisers must now disclose the details of investor complaints on their websites or mobile applications on a monthly basis, by the 7th of the succeeding month. Those without websites/apps must send this information to investors via email.

The disclosure requirements for both the Investor Charter and investor complaints will come into effect from January 01, 2022.

The Investor Charter is provided in Annexure-A and the revised format for complaint disclosure is in Annexure-B, both of which are part of the SEBI circular.