Online processing of investor service requests and complaints by RTAs

Last updated: 12 June 2023

Save Share

Quick Summary

The Securities and Exchange Board of India (SEBI) is introducing an online system for processing investor service requests and complaints by Registrars to an Issue & Share Transfer Agents (RTAs). This digitised process, implemented in two phases, will allow investors to lodge requests, track their status, and receive updates online. Phase I requires RTAs to have functional websites with detailed procedures and a user-friendly portal for submitting requests and uploading documents. Phase II will introduce a common website for easier navigation to individual RTA portals.

Securities and Exchange Board of India Circular No. SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2023/72 ated: June 08, 2023 To, All Listed Companies (through Stock Exchanges) All Recognized Stock Exchanges All Registered Registrars to an Issue Share Transfer Agents (RTA) Sir / Madam, Sub: Online processing of investor service requests and complaints by RTAs 1. Holders of physical security certificates are required to submit various documents to the RTAs with respect to various serv

Daily Limit Reached

You have reached your daily limit of 2 Free Notice & Circular

Subscribe to CCI PRO for unlimited access

Why Upgrade to CCI PRO?

No Ads
WhatsApp Community
Daily E-Newsletter
Unlimited Notice & Circular Access
Profile Visitors
Link Social Profiles
Featured Job Posts
Pro Badge
Expert GST Guidance
Unlimited Forum Replies
Download Content in PDF

1 Year PLAN

1999

(Excl. of GST ₹359)

BEST VALUE

2 Years PLAN

3499

(Excl. of GST ₹629)

3 Months PLAN

999

(Excl. of GST ₹179)

View all CCI PRO benfits

Already a PRO member? Login here for an ad-free experience.

FAQ :

The circular aims to digitise and streamline the process of handling investor service requests and complaints by RTAs, making it more efficient and transparent for investors.

Investors can submit requests for intimating/updating personal details (PAN, nominee, bank details etc.), processing of duplicate certificates, folio consolidation, transmission, transposition, and services through depository participants like dematerialisation/re-materialisation.

Once a request is submitted online, a unique reference number (URN) will be generated and sent via email and SMS. Investors can then use this URN along with appropriate authentication to track the status of their request on the RTA's website or portal.

Online requests requiring physical documents will be kept pending for 30 days. If documents are not received within this period, the request will be closed, and the investor will need to submit a fresh request.

Phase I of the online system will be implemented by QRTAs from January 01, 2024, and by all other registered RTAs dealing with listed companies from June 01, 2024. Phase II, a common website, will be operational from July 01, 2024.

RTAs must display basic details like registration number and addresses, contact details of key managerial personnel (including compliance officer), step-by-step procedures for service requests, FAQs, and complaint filing/tracking procedures.