Disclosure of Complaints against the Stock Exchanges (excluding Commodity Derivatives Exchanges)/Depositories/Clearing Corporations

Last updated: 26 November 2021

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The Securities and Exchange Board of India (SEBI) has issued a circular requiring all stock exchanges (excluding commodity derivatives), depositories, and clearing corporations to publicly disclose data on complaints received against them. This information, along with its resolution status, must be published on their respective websites by the 7th of each succeeding month. This new requirement aims to enhance transparency in the investor grievance redressal mechanism and comes into effect from January 1, 2022.

Securities and Exchange Board of India CIRCULAR SEBI/HO/MRD1/MRD1_ICC1/P/CIR/2021/664 November 23, 2021 To, The Managing Directors / Chief Executive Officers All Recognized Stock Exchanges (excluding Commodity Derivatives Exchanges)/Depositories/Clearing Corporations Dear Sir / M

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FAQ :

The main purpose is to bring about transparency in the investor grievance redressal mechanism by requiring stock exchanges, depositories, and clearing corporations to disclose data on complaints received against them.

All recognised Stock Exchanges (excluding Commodity Derivatives Exchanges), Depositories, and Clearing Corporations are required to disclose this data.

The data must be disclosed on the websites of the respective Stock Exchanges, Depositories, and Clearing Corporations.

The provisions of this circular will come into effect from January 01, 2022.

The data must be disclosed on their websites latest by the 7th of the succeeding month.

The disclosed data includes the number of complaints received, carried forward from the previous month, resolved during the month, and pending at the end of the month, along with the average resolution time.