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MANAGER
20 Points Posted on 30 April 2021

Hi Team,

Whenever I am feeding in user id and Pwd income tax website logs me out. Kindly help.

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On 30 April 2021 at 18:53 Report
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Quick Summary
A user is experiencing being logged out of the Income Tax India e-filing website immediately after entering their credentials. While the website works on mobile, the desktop version is problematic. Suggestions include clearing browser cache and history, trying a different browser, reinstalling the browser, and running an antivirus scan.

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Practice
20 Points Posted on 30 April 2021
Which website?
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On 30 April 2021 at 19:37
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MANAGER
20 Points Posted on 30 April 2021
Incometaxindiaefiling.gov.in
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On 30 April 2021 at 20:25
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Practice
20 Points Posted on 30 April 2021
Technical issue could be there. try after sometime.
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On 30 April 2021 at 21:04
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MANAGER
20 Points Posted on 30 April 2021
Tried many times. cleared cache as well still not working. but on mobile website is working fine
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On 30 April 2021 at 21:14
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Practice
20 Points Posted on 30 April 2021
Okay. that's good.
1 Reply
On 30 April 2021 at 21:15
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Chartered Accountant
20 Points Posted on 30 April 2021
There may be some technical glitch in website
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On 30 April 2021 at 21:43
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MANAGER
20 Points Posted on 30 April 2021
Well if if that would have been so, website would not have worked on mobile also. Isn't it ?
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On 30 April 2021 at 21:47
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Chartered Accountant
20 Points Posted on 30 April 2021
Yes might be, you should clear all your history from Google and then login on portal in your desktop
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On 30 April 2021 at 21:52
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Chartered Accountant
20 Points Posted on 30 April 2021
Change the browser
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On 30 April 2021 at 22:44
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20 Points Posted on 01 May 2021

Delete the browser and reinstall the browser. Also run the antivirus installed and delete the cache. It will work. 

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On 01 May 2021 at 19:09

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