Unknown person using Pan of others

one of the client has given there Pan & Aadhar for opening new income tax portal id.while processing it shows the Pan is already registered.but the client didn't know about the number & mail id given the portal.Give some advice how to proceed on the above issue.
Replies (3)
Quick Summary
A client's PAN appears to be already registered on the Income Tax portal, preventing the creation of a new ID. The client is unaware of the existing registration details. Advice is sought on how to proceed, including changing passwords, verifying Aadhaar-linked phone numbers for OTPs, and updating personal information. The primary challenge is the client not receiving OTPs to their Aadhaar-linked number.

Change the pasword, through AADHAR OTP, Update all details , like phone number, mail , address ect.. keep pasword very confidential....
I have tired already but the OTP he is not receiving it
Check aadhar linked phone number in uidai website, which phone number is linked...

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