I work in a PSU and the efilling access here was given to an outsider, who has his name in the person responsible for returns section and also holds the email and otp mobile number and is refusing to give us the details and has changed the password.
Since I work here, I have any necessary details that might be needed for password retrieval. Please tell if there is a way to do that.
i think you need to visit IT or TAN office with letter with stamp of PSU and authorisation letter with stamp to change email and mobile number of PSU, if mobile already in name of PSU then get new SIM. via that you can change email
it is similear changing your comunication details in bank when you change mobile or email
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