SSP Portal

My form 112 is pending for 1 month and a week now. I have mailed the RO office with no reply. Can any one tell me, how long it takes to get approved? I have cleared my CA, and to update my qualification I had to fill form 112. But since form 112 is pending, my profile is also not getting uppdated and I am unable to filll my form 2 for membership. I am a central region student. Can any one tell me where to contact to solve the issue?