Resetting password for efiling

SVSHAH (CA Final) (122 Points)

13 December 2011  

What is the procedure to reset the password for efiling website, where earlier return was manually filed.?

 

Some one without knowledge registered the PAN number on efiling site, where IT return was manually file till last year and now I want to do efiling but could not due to lack of answer to secret question.

Also sent the mail to ask @ incometaxindia.gov.in, for resetting but did not receive any response for last many months.

Pls. Advise?