Payment processor not transferring or refunding payment

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I am a domain investor who uses a payment processor for receiving payment from customers for domain sales. Some domains were sold though the domain registrar, and when the payment was withdrawn through a payment processor more than one month ago, it was not transferred to the linked bank account. 

The payment processor is also not refunding the payment to the domain registrar who sent the payment so that I withdraw using other methods despite sending several emails. 

What are the legal options available to get the payment or refund from the payment processor at the earliest?

Replies (1)

Your strongest immediate tool is the RBI Ombudsman via the CMS portal, as it costs nothing and has a high success rate for settlement issues. If you are MSME-registered, the Samadhaan portal is a secondary "nuclear option" for interest recovery.


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