Not got completion letter

Hello Everyone 

I'm a IPCC student and I have recently completed my Articleship. I wanted to ask that if the status of principle shows inactive on ICAI website, can they sign form 108? I have already sent my form 108 to ICAI but my Priciple's status is inactive on website. What should I do?

What is the procedure to obtain the articleship completion letter if will not get even after 2 months Or misplaced the letter..