Hi,

I used Offline JSON utility to fill ITR1. The draft was saved. Next day when I wanted to continue, the "Draft Version of Returns" tab is empty. I restarted the laptop and then opened the utility. Then it shows the drafts. If I close the utility and open it again, "Draft Version of Returns" is still empty. This is weird.

It seems there is some setting that is affecting. I tried closing other software that is open in my computer. Still same issue persists. Though I have a workaround to restart the laptop to continue, just wanted to know if someone is aware of a fix for this.

I filed ITR grievance. They promptly closed it as resolved without really resolving it. They asked for PAN but the PAN field is greyed when filing the grievance. Looks like they are more interested in closing the tickets than actually addressing the problem