ITR FILED U/S 119(2)b is not processed by AO.

In this case, the assessee filed application u/s 119(2)(b) for condonation of delay in filing of ITRs and claiming refunds for the A.ys. 2010-11 to 2013-14 in o/o the PCIT-2, Jaipur on 11.11.2016. The worthy PCIT2, passed order u/s 119(2)(b) on 15.02.2017, allowing filing of ITRs for respective A.Ys. Jurisdiction over the case was lying with ITO, Ward-5(3), Jaipur that time. Processing of refund did not processed by the then A.O. due to some any reason. Now ITO, Ward-5(3), Jaipur has been merged with this ward, i.e. ITO, Ward-5(1), Jaipur (Merged on 04.09.2020). Thereafter, this matter come to knowledge of undersign. The assessee further filed an application for Processing of refund. On going through AST module, is found that the said processing cannot be done after 31.03.2020. In this connection, complains have lodged on ITBA helpdesk several times. But no proper solution has been provided by helpdek. Due to this ward is not able to process the ITRs for the years under consideration. It is therefore, the e-Nivaran may kindly be treated as disposed off by this office.


my question is that to whom we approach for this issue.

as ITO is saying that we are unable to process (system is not allowing to process).

this delay is on the part of department.