ITR-2 Payment Made but Status Not Updated

I made the payment for my ITR-2 through NEFT, which was filed through Quicko. I have the printout of the payment from NetBanking, showing that the payment was successfully processed. It's been almost 24 hours, but the status being shown on my IT portal under the Generated Challan section is "Payment not initiated." What should I do? 

Replies (4)
Quick Summary
If your ITR-2 payment status hasn't updated on the IT portal after 24 hours, don't worry, it's a common issue. Payments can take 5-10 working days to reflect, especially during busy periods. While waiting, check the 'e-Pay Tax' section and your AIS report for confirmation. If the status remains 'Payment not initiated' after 10 days, contact your bank and consider filing a grievance on the portal or with your AO, providing proof of payment.

Normally it will take 5 to 10 days to reflect in the portal. Be checking in AIS-Reports for Tax paid confirmation.

Check if the payment was actually credited to the tax department's account. You can verify this on the income tax portal or by contacting your bank. 

@ Guest

For last few years and also, this year, tax payments done online and if successful , show up on the Income Tax Portal immediately. And possible to download the challan.

If your IT Portal is showing "Payment Not Initiated" that means that your payment has not reached the Govt.

So have to chase your bank, quicko etc.

Regarding showing up successful payments in AIS, it can take a few weeks, so not very prudent to wait for AIS update.

Tax payment status taking time to reflect is very common on the portal, especially during the busy filing season. The challan typically takes 3 to 5 working days to appear in the tax ledger, and up to 10 days during peak load. To verify the payment meanwhile, check the e-Pay Tax section rather than the home screen, and cross-check by pulling your AIS report under the Annual Information Statement section. If 10 days have passed and the status still shows failed, submit a grievance at the portal or write to your AO with the bank challan confirmation and debit alert. This [ITR filing guide for AY 2026-27](https://taxgarden.in/blog/itr-filing-guide-ay-2026-27-new-forms-deadlines) covers the common portal-sync steps that trip up filers every season.

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