Issue with refund for person who has filed for relief u/s 90/91

One person I know has filed for income tax - has foreign income - has filed the foreign tax returns as well. Filed form 67, made all the correct calculations and attached the evidence. No mistakes we verified it several times. After relief he should have received a relief of Rs 60,000 (round off amount). But the after the return was processed, CPC never considered the relief. It made it zero and provided an intimation of no demand/refund. We filed for rectification thrice, still the same result. How do we proceed from this? Please provide me a detailed answer. 

Replies (3)
Quick Summary
A taxpayer is facing issues receiving their foreign tax credit relief, despite correctly filing their income tax return, Form 67, and providing all necessary evidence. The Central Processing Centre (CPC) has failed to acknowledge the relief, resulting in an incorrect tax assessment. Multiple rectification requests have been unsuccessful, and the user is seeking guidance on how to proceed to obtain the due refund.

Mention the country name of this foreign income.

Are you dense? I have mentioned that the returns were filed correctly, with all necessary evidence attached. Form 67 requires the specification of the country, as does the Section 90 relief section in the income tax return. Do not respond if you do not have anything useful to say. 

When was form 67 filed and ITR filed?

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