Issue of Credit Note

I have issued invoice dated 02-02-2019. till date customer did not make payment. now customer want credit note for old invoice and issue fresh invoice. is this possible? why?
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Quick Summary
A customer wishes to receive a credit note for an old invoice (dated 02-02-2019) and have a fresh invoice issued, as they haven't made payment yet. Generally, a commercial credit note can be issued without a tax impact if the time limit for adjusting the tax has passed. However, to proceed, you'll need sufficient proof of evidence to support the transaction.

You can only issue commercial credit note without tax impact. since time limit to adjust tax levied on credit note has been lapsed.
If you have to effect the same it should be covered by proof of evidence then you have to do

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