my client filed IT Return for 20-21 AY. and ITR Processed. and refund intimation rec'd. but intimation in PDF format not available in IT portal when he login.
Yes, I have come across cases too where intimations are not available on the Income Tax website. However, your client would have received a mail regarding this intimation and the order will be attached in that mail.
Intimation is send on mail id given in profile section, you may submit request again to get intimation, after some time intimation is sent on e mail id given in profile