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Intimation received twice for same action (and no pending action)

551 views 1 replies

Hi All.

 

I received an initimation on Sep 6 regarding "Response to Confirm or Revise claim of refund" which I completed by going into 'Worklist' and confirming that -

1. The claim of refund is correct to the best of my knowledge and belief.

 

I have again received the same email on Sep 13 with same details asking me complete the action. However there are no pending actions in my Worklist.

Would I be right in assuming that it is just that an auto-triggered email or do I need to follow-up (though I dont know how)

Any help would be appreciated.

 

Cheers, Sidd

Replies (1)

It is system stagnation. Before your reply got processed the email triggered.

So, no need to take any action.


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