Intimation order

The user is experiencing a delay in their spouse's Income Tax Return (ITR) refund for the 2021-2022 tax year. Despite filing the ITR and receiving an acknowledgement, the e-portal shows it as 'under process' since August 2021. This is due to technical glitches preventing the selection of a refund bank. While the user's own ITR was processed, their spouse's remains pending. They are seeking advice on how to resolve this issue, with a suggestion that refiling the entire ITR might be necessary due to the inability to simply update bank details.