Recepient R receives Inferior Quality material. Supplier S gives assurance of non repetition of complaints. R purchases again. Again same complaints and Again S gives assurance.
R send samples of defective material, gives warning of deduction of amount of losses, informs complaints on telephone and digital messages/videos/photos.
S sends representative for inspection and finds material to be defective and acknowledges the fact.
Losses of R accumulates, and R stops purchasing.
Now R deducts amount of loss and pays the balance.
S is protesting for non deduction on non-genuine on ground. Hence not accepting any complaints.
What should R Do?