how to study itsm

please help me 

how to study itsm

Replies (1)

for IT-be well versed with flow charts and desicion tables as the come for atleast 10 marks ,and be aware of all the abbreviations basically study to get knowledge ,about the parts and functioning of the computer

for sm- have a conceptual approach with respect to various strategies so that the same can be applied in case laws which come for atleast 20 marks...

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