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Priya G.   20 May 2018

Gstr3b: file return tab not appearing after payment

Online filing 3B for April:

I submit & Paid the liability. 

Popup said: Paid successfully. Proceed to file returns.

Liability shows 0. That is ok.

But File Return tab is not showing up.

 Unable to File Return even after 3 hours of payment

Did anyone experience same problem?

Status: Submit. Liability offset to 0.0

Still File Return button not appearing. Please help.


 14 Replies


Swaminathan (Consultant)     20 May 2018

GST Website has technical issues. Many are facing this problem. GSTIN has extended GSTR-3B due date till 22nd .

Try filing the Return after 15-20 Minutes since site is very slow.

Hope GSTIN will resolve these issues earlier.

1 Like
Vinod Babu

Vinod Babu   20 May 2018

Also check whether your filed previous month return. Error also takes places when you submitted the return but not filed.
1 Like
Priya G.

Priya G.   20 May 2018

Yes Sir. Previous month return is filed. I got the File Return tab & Verify checkbox. When I select authorized signatory, I got "system error" in red and session expired too soon. Will wait till tonight. Thx.

Vinod Babu

Vinod Babu   20 May 2018

Just do a small experiment. It worked for me just now. Open 3B
1st click proceed to payment,
2nd click on make payment /post credit to ledger 3rd then click on back button
4th click on reset gtr3B, system will show already resetted.
5th logout.
6th login and now check it. Now proceed file will be enabled.
4 Like
Priya G.

Priya G.   21 May 2018

Sir: Can I experiment with your workaround in the following scenario?

1) After submit, pay/post credit, I am again forced to go to Process Payment tab because "File Return Tab" not showing up in main GSTR3B screen.

2)In Process Payment screen, File Return is disabled. Cash ledger has zero cash because I already paid from it. But the payment fields are again showing same amount  in last column "Additional Cash Required". My saved draft is correct & I have made full payment. Unless these fields show zero, File Return may not be enabled. These fields are autopopulated wrongly & we cannot edit!!

If we have submit & paid & offset, why should I go to Process Payment again? Bad Design.  File Return should be enabled in GSTR3B main screen itself. New changes have messed up the form that was working last month with "offset liability" tab.

I have filed a query tkt in grievance portal. What if it is not fixed by tomorrow? I will have to try your workaround. Please advise if your workaround holds good for the above case. I cannot afford to pay that Amount (24K+) again, as shown wrongly in the amount to be paid fields. Thanks in advance.

Vinod Babu

Vinod Babu   21 May 2018

We are also facing the same problem. Try 3 to 5 times. It will work. First set off liabilities. Thank n go back click reset 3B twice. It will show "you have already off settled gtr3B" logout. Again repeat the whole process again and again.

I just now successful done.
1 Like
Priya G.

Priya G.   21 May 2018

Liability is zero thankfully. Liability ledger for April shows the credit debit correctly. Liability is set off by "Post Credit" tab if I am right. If I do "Post Credit" again,will it not ask for additional cash in ledger? What happens to the amount I already paid?

Priya G.

Priya G.   21 May 2018

Thankfully: Worked straight forward in FireFox (Mozilla) browser today. File Return was enabled!! Yesterday it had failed in all browsers. 

Vinod Babu

Vinod Babu   21 May 2018

Ok. Good
1 Like
Pay Pay Paradise

Pay Pay Paradise   19 September 2018

Thanks Vijay Babu. Even i was facing the same issue. it worked for me.

Agreed 💯with Shri Vinod Babu
kallam bhavya

kallam bhavya   27 November 2020

Sir i filed gst 3b upto dece 2019 but jan 2020 month not display in gst return period
jayendra Gaonkar

jayendra Gaonkar (Asst. Manager)     27 November 2020

try clearing browser cache

Prachi Bansal

Prachi Bansal   07 April 2021

Even I suggest you try and refresh your feed and then maybe the GST return period will be displayed. For me also I refreshed it and it worked well for me

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