Fresh registration: Unable to activate my account

Efiling 1230 views 3 replies

Unable to login. I know my User Id, but did not remember password. While creating the account, I did not activate the account immediately. Now, if I click the activation link, I am asked for Mobile Pin which I guess is a Pin I should have been received on my mobile phone the first time I clicked on the activation link received on my email. Right now, I do not have Mobile Pin nor do I receive any such Pin on my mobile phone. If I try to recover password, I get message: Your User ID is not activated. Please activate your account by clicking on activation link sent to your e-mail ID.

So, I could neither access the account through Forgot Password feature or Resend Activation Link. On Resend Activation Link under instructions: If there is a change in any of the details, other than PAN and Date of Birth/Date of Incorporation, please update post login.

Unable to figure out what Update Post Login means in the above context which I understand my bring closer to my goal.

Replies (3)

Uer id is the PAN Number

you can opt for forgot password and they will send another set of email and mobile pin , do not close the browser as it wil stay on pin entry point 

enter the mobile and email pin, and it will prompt you to enter a new password 

either forget the password or call cpc for help

click on resend activation link and fill again all details

you will get it

if not then forget password


CCI Pro

Leave a Reply

Your are not logged in . Please login to post replies

Click here to Login / Register