Tax Consultant
1611 Points
Posted on 12 June 2026
The ITR-1 utility for AY 2026-27 had a known issue in the initial release around bank account pre-validation. The specific error where it shows a validated account but does not allow selection for refund is a portal bug, not a filing error on your part.
Three things to try:
1. Use the offline Excel utility instead of the online portal. Millions have filed successfully with it and it bypasses the portal validation bug.
2. If filing online, delink all non-prevalidated bank accounts from your profile and keep only one prevalidated account. The select account button usually unlocks after this.
3. Log out, clear browser cache completely, and use Chrome or Edge. The new portal has compatibility issues with Firefox.
The Income Tax portal team pushes fixes without announcing them, so if none of these work today, try again after 48 hours.
This [step-by-step ITR filing guide with screenshots for AY 2026-27](https://taxgarden.in/blog/itr-login-itr-filing-step-by-step-all-types-itrs-screenshots-2026) covers the current pre-validation steps in detail.