NSDL
(ORM)
(40 Points)
Replied 25 July 2016
This has reference to the query/complaint raised by you. You are requested to email your query/complaint to the dedicated CRA email ID info.cra @ nsdl.co.in, mentioning your Permanent Retirement Account Number (PRAN). Alternatively, you can also register a query/complaint with the following options-
a. Logging on the website www.cra-nsdl.com with the user ID (PRAN) and Internet Personal Identification Number (IPIN) allotted to you.
b. Calling CRA’s helpline number (Toll-free) 1800-222-080 and authenticating yourself with the Telequery Personal Identification Number (T-PIN) allotted to you.
c. Writing to CRA in prescribed format (Form G1-which is available on our website-www.npscra.nsdl.co.in under the menu ‘Subscriber Corner’). If Form G1 cannot be downloaded by the subscribers, they can simply write a letter to CRA and send it to the following address:
NSDL e-Governance Infrastructure Ltd.
1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
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