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Cloudtail is not providing GST invoice?

23 May 2018

Cloudtail, Amazon's one private selling arm is not providing GST invoice whereas other sellers on Amazon is providing. I'm registered as a business buyer on Amazon's portal & I get GST invoices from all sellers except CLudtail. Can Cloudtail refuse to give GST invoice when my GSTIN is registered on the portal? Under what law/rule/section of GST can a supplier refuse to provide GST invoice to a registered buyer? If they can't refuse, what is the remedial action one can take? Can we report to any authority & ensure that they issue GST invoice to all?

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8 Replies

Vinod Babu (24191 Points)
Replied 23 May 2018

My doubt is that cloudtail has not taken gst registration or they are neglecting.
First contact to cloudtail and request to issue bill if they have taken gst registration else report to your nearest gst officer.

Rahul Dev (10 Points)
Replied 23 May 2018

Cloudtail has GSTIN which is mentioned on their invoices. There is no way that one can contact Cloudtail. Amazon has hidden all contact details of Cloudtail. If we have to report, under what section of GST law it can be reported? Can it be reported online? They are based somewhere in western or southern part of India. Has this complaint to be lodged in the jurisdiction where they have registered themselves?

Ca. Tanmay Shah (Practising Chartered Accountant) (26 Points)
Replied 24 October 2018

Cloudtail is a B2C Seller company that means it sells driectly to consumers and hence does not issue a tax invoice with gst no of buyer.

U cant complaint as they are gst compliant and they give you proper gst invoice with their own gsn number and applying gst at prescribed gst rates but you cant take credit as they dont mention your gst number over invoice and mark these invoices as B2C Supply hence there is no remedy until they actually start giving B2B Invoices we can simply wait and watch but no complaint is actually possible as they have broken any section of gst law.

crieatazo debojyoti (4 Points)
Replied 21 October 2020

i have faced same issue recently, question is now if they are B2C seller why they are listing their products in Amazon business? why can't any Govt. is taking it as granted.

crieatazo debojyoti (4 Points)
Replied 21 October 2020

more over is there any distinction in GST act, B2C registration is separate from B2B seller

CA. Heet Shah (Tax Consultant & Practitioner) (6174 Points)
Replied 21 October 2020

Originally posted by : Rahul Dev
	Cloudtail, Amazon's one private selling arm is not providing GST invoice whereas other sellers on Amazon is providing. I'm registered as a business buyer on Amazon's portal & I get GST invoices from all sellers except CLudtail. Can Cloudtail refuse to give GST invoice when my GSTIN is registered on the portal? Under what law/rule/section of GST can a supplier refuse to provide GST invoice to a registered buyer? If they can't refuse, what is the remedial action one can take? Can we report to any authority & ensure that they issue GST invoice to all?

Report these to cbic they will forward the matter to proper officer keeping you in loop

CA. Heet Shah (Tax Consultant & Practitioner) (6174 Points)
Replied 21 October 2020

Originally posted by : Rahul Dev
	Cloudtail has GSTIN which is mentioned on their invoices. There is no way that one can contact Cloudtail. Amazon has hidden all contact details of Cloudtail. If we have to report, under what section of GST law it can be reported? Can it be reported online? They are based somewhere in western or southern part of India. Has this complaint to be lodged in the jurisdiction where they have registered themselves?

You must also complain to Amazon about such non compliance by one of its vendor even they may assist you.