Closed savings account showing up as selected for refund credit in ITR-1

394 views 6 replies

Manas Phadke

Senior Consultant

90 Points Joined June 2009

Experts,

I'm facing an issue when filing ITR-1 online through the portal. I had a savings bank account which I had closed in FY 2019-20 itself but is still showing up in the bank accounts in my profile. Its status is Validation in progress since Nov'20 which seems ridiculous. I cannot remove it until its status changes either to validated or validation failed. Also this account is showing up in the Bank details section in ITR-1 as selected for refund. Since it doesn't allow me to delete that account directly in ITR-1, even if I deselect that option and confirm, it is still showing up as a selected account for refund in the ITR-1 preview alongwith the correct account which is validated!!

How to resolve this issue since I want to remove this account? Also if I go ahead and submit the return with multiple accounts selected for refund is it likely to cause any issue?

Regards,

C.A. Manas Phadke

Replies (6)

Samantha J

1236 Points Joined March 2019

It's preposterous!Shows the "brilliance of B.Tech engineers " who designed this outstanding software! Lodge a grievance.

Karun Menon

602 Points Joined July 2019

I have two failed accounts, one which was closes few years ago and the other a PPF account with a remark account blocked. I hope it will not cause any hurdle while submitting returns

Manas Phadke

Senior Consultant

90 Points Joined June 2009

I've lodged a grievance on the portal under e-filing. Lets see.

Karun Menon

602 Points Joined July 2019

If you have multiple accounts assingned for refund, CPC decide on which one to credit refund. It's better to have that account removed. In case you don't hear from them, make a call to help center. Normally they register call as grievance with resolution.

Manas Phadke

Senior Consultant

90 Points Joined June 2009

So my grievance has been resolved with the below response, I don't know whether to laugh or cry...

"As per your concern, if the status shows as “Validation in-progress”, request you to wait for sometime for updating the status as ‘Validated’ or ‘Rejected’."

Karun Menon

602 Points Joined July 2019

It will never get validated as you have closed the account. Once rejected it will appear in failed Bank account with reason as account closed with resolution to revalidate. You don't have an option to remove the account in failed category. Only Bank accounts which are validated or validated and EVC enabled can be removed.

Keep me posted as this cycle progress.